FAQs

1. How is my order processed and prepared?

Orders are processed within 2-5 business days, ensuring efficient and timely preparation for shipment.

2. What shipping options do you provide?

We offer two shipping options:
- Free Shipping: Delivers within 7-14 business days, ideal for those who prefer a cost-effective solution.

3. How can I track my order?

After dispatch, you'll receive a tracking number. You can track your package on our website or through the carrier's tracking system.

4. Can I cancel my order?

Orders can be cancelled within 24 hours of payment. Please email info@mindfulpaints.com with your order number for cancellation.

5. How are returns and refunds handled?

Returns are accepted within 30 days of receipt. Contact us with your order details to initiate a refund. Refunds are processed within 7 business days after we receive the returned items.

6. Are the paints in the kit safe for use?

7. What tips are there for achieving the best results?

Follow the numbered sections on the canvas carefully and take your time to ensure quality work.

8. Where can I get help if I encounter issues?

Our customer support team is ready to assist with any challenges. Email us or visit our online resources for guidance.

9. Is my payment information secure?

Absolutely, we use SSL encryption to ensure the security of your payment details.

10. How can I contact you for more assistance?

For any further queries, reach out to our customer service team at info@mindfulpaints.com. We're committed to providing excellent customer service.